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The Digital Future of customer service in Tourism

What will it be like to travel in 2025? Get an inside look at global technology trends.

What's it all about?

In a world with Uber, Netflix and chat apps like WhatsApp customer expectations are rapidly changing.  Travel has undergone massive changes already and much more is coming.

Yonder are hosting this event to showcase to both travellers and tourism operators the digital future of travel.

We explore the emerging demands of travellers and show technologies such as remote check-in/sign-in, voice assistants, chatbots and conversational AI, mobile payment methods.  We also explore the use of reviews and the battle between hotels and OTA’s like booking.com.

If you’re an avid traveller, a tourism business operator, or someone focused on delivering the best customer service, this event is for you.  We will unpack the value drivers behind these technologies and share tips, tricks and pitfalls to adopt them. We will also share our own experience developing a business providing AI chatbot technology.

And there’s free beer afterwards.

A free event, supported by Yonder, Venture Taranaki and Manifold

This is a Techweek Event. techweek.co.nz

Earlier Event: 20 May
Discovery Lab - Code School For Kids
Later Event: 22 May
National Coworking Day